Bayswater Cleaners Terms and Conditions
These terms and conditions set out the basis on which Bayswater Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing work to begin, you agree to be bound by these service terms. Please read them carefully before requesting any cleaning service. Where these terms refer to “we”, “us” or “our”, this means Bayswater Cleaners. Where they refer to “you” or “your”, this means the customer, client, account holder, or person acting on behalf of the client.
These terms are designed to create a clear and fair agreement for both parties. They cover the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework governing the service. They are intended for general service use and should be read together with any written quotation, service schedule, or confirmation provided for your specific booking. If any part of a booking summary differs from these terms, the booking summary will apply only where it expressly states so in writing.
By placing a booking with Bayswater Cleaners, you confirm that you are legally entitled to request the service and that you have authority over the premises or item to be cleaned. You also confirm that the information you provide is accurate and complete, including the type of property, access arrangements, service scope, and any known hazards. We may refuse or suspend service where the information supplied is incorrect, incomplete, or misleading.
Booking process begins when you request a quotation, estimate, or service appointment. Any quotation we provide is based on the details available at the time and is not binding until accepted and confirmed by us. Quotes may be revised if the property condition, size, level of cleaning required, or access circumstances differ from the information originally supplied. A booking becomes confirmed only when we acknowledge the request, agree the service scope, and, where required, receive any deposit or advance payment.
You are responsible for ensuring that the booking details are correct. This includes the address, preferred date and time, access instructions, parking or entry restrictions, and any particular cleaning priorities. If our cleaners are delayed because access is unavailable, information is wrong, or no authorised person is present when required, we may treat the visit as cancelled by you and charge the relevant fee. We may also adjust the service if conditions on arrival differ materially from those described at booking.
We reserve the right to allocate the most appropriate team member or team for the work requested and to change staff where necessary for operational reasons. While we aim to attend on the agreed date and time, appointments are subject to availability, operational conditions, and reasonable delay caused by traffic, weather, illness, equipment issues, or other events beyond our control. In the event of unavoidable delay or rescheduling, we will make reasonable efforts to notify you and arrange a suitable alternative.
Service scope and customer responsibilities are central to a successful cleaning appointment. Unless otherwise agreed in writing, our services are limited to the tasks specified in the booking confirmation or service plan. Any work outside that scope, including extra rooms, deep cleaning, specialist stain removal, post-renovation work, or delicate surface treatment, may incur additional charges. We may decline to clean items or areas that present health, safety, or technical concerns.
You must ensure the premises are safe and reasonably ready for the service. This includes removing items of high value, securing confidential documents, informing us of fragile surfaces, and disclosing any known risks such as mould, bodily fluids, infestation, sharp objects, biohazards, or pest activity. If the property requires special protective measures or specialist equipment, you must tell us before the appointment. We are entitled to stop work if the environment is unsafe or unsuitable.
Payments must be made in accordance with the agreed price, invoice, or booking confirmation. Unless stated otherwise, fees are due immediately upon completion of the service or on the date stated in the invoice. We may require a deposit, card pre-authorisation, or advance payment for recurring, large, or specialist jobs. If payment is not received by the due date, we may charge reasonable late-payment fees, suspend future services, and recover any sums owed through lawful means.
We accept payment methods that are specified at the time of booking or invoicing. If you pay by bank transfer, you must ensure that cleared funds are received by the due date. If you pay by card, you authorise us or our payment provider to charge the agreed amount, including any lawful extras that arise from additional work requested on site. Prices may be subject to VAT where applicable, and all charges will be stated as clearly as reasonably possible.
Unless a fixed-price arrangement is expressly agreed, estimates are based on the expected labour, duration, and materials required. If the work takes longer than anticipated because of factors outside our control, including severe soiling, access issues, or additional tasks requested by you, we may revise the charge fairly to reflect the actual service delivered. Any material increase will normally be explained before the extra work continues, where practical.
Cancellations and changes must be made as early as possible. If you need to cancel or rearrange a booking, you should notify us within the time stated in your confirmation or, if none is stated, within a reasonable period before the appointment. Where late cancellation occurs, we may charge a fee to cover lost time, allocated staff, and any non-recoverable expenses. Repeated late cancellations or missed appointments may lead to refusal of future bookings.
If we need to cancel or move an appointment, we will try to give notice and offer an alternative date. We will not be liable for inconvenience caused by cancellation or delay where the reason is outside our reasonable control. Where a prepaid service cannot be delivered and no suitable alternative is accepted, we will refund the relevant prepaid amount for the undelivered part of the service, subject to any lawful deductions for work already completed.
Liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to carry out the service with reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not responsible for indirect or consequential losses, loss of profit, loss of opportunity, or any damage resulting from pre-existing faults, unsuitable materials, or hidden defects.
Our cleaners may move light items or furniture only where this is reasonably necessary for the work and safe to do so. We are not responsible for damage caused by insecure fixtures, unstable objects, poor maintenance, defective installation, or items that were already damaged. You should notify us in advance of any valuables, antiques, electrical equipment, delicate fittings, or surfaces requiring specialist treatment. If you ask us to proceed despite a known risk, you accept responsibility for the consequences of that instruction, to the extent permitted by law.
Waste regulations apply to the handling and disposal of rubbish, cleaning residues, and waste generated during the service. We will comply with applicable UK environmental and waste laws and will dispose of waste only where this forms part of the agreed service and is legally permitted. You must not ask us to remove hazardous, clinical, illegal, or controlled waste unless we have expressly agreed in writing and have the lawful capacity to handle it.
Where waste is produced by the cleaning process, including packaging, disposable cloths, contaminated materials, or minor household waste, we will manage it in accordance with reasonable professional practice and the service scope. Any waste that requires special handling, segregation, licensing, or authorised disposal may incur additional charges or may be refused. You remain responsible for ensuring that the premises are not used to store prohibited or dangerous items that could create a disposal or safety issue.
We may suspend or end a service if we discover waste, substances, or conditions that are unsafe, unlawful, or beyond the agreed scope. This includes sharp materials, mould-infested waste, bodily fluids, chemical residues, asbestos-related concerns, or any item that may place our staff or third parties at risk. In such cases, we may charge for time spent on site up to the point of suspension, provided that the charge is reasonable and permitted by law.
Complaints and service issues should be raised promptly so that we can review the matter fairly. If you believe a service has not been carried out as agreed, you should tell us within a reasonable period and provide the relevant details. We may ask for photographs, a description of the issue, and access to the affected area so that we can assess whether a re-clean, partial refund, or other remedy is appropriate. Any remedy will be determined based on the facts and the terms of the booking.
Any remedy we offer will be intended to place you in the position you would reasonably have been in had the service been delivered properly, without granting compensation beyond what the law requires. If a re-clean is offered, it may be limited to the area originally cleaned and must be arranged within a reasonable time. We do not guarantee the removal of all stains, marks, odours, or damage where these are permanent, hidden, or outside the scope of a standard cleaning service.
Customer conduct must remain respectful and safe. We may withdraw our staff if they are subjected to abuse, harassment, discrimination, threats, unsafe conditions, or interference with the service. If a job is stopped for these reasons, any fees already earned may remain payable. You must not request unlawful conduct, unsafe cleaning methods, or any act that would violate health and safety requirements, environmental law, or workplace regulations.
Data and confidentiality are handled in accordance with applicable UK law and our legitimate business needs. Information supplied for a booking will be used to manage the service, process payment, maintain records, and handle queries or disputes. We may retain necessary records for accounting, operational, or legal purposes. We will not knowingly disclose your information except where required to deliver the service, comply with legal obligations, or protect our rights.
Force majeure means an event outside our reasonable control, such as severe weather, fire, flood, transport disruption, epidemic, industrial action, or equipment failure. If such an event prevents or delays performance, we will not be liable for failure to meet the affected appointment or deadline. We may reschedule, suspend, or cancel the service in whole or in part, and any amounts already paid for undelivered services will be handled fairly in line with these terms and the law.
Governing law and jurisdiction apply to these terms and any dispute arising from them. These terms are governed by the laws of England and Wales. If you are based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the contract itself is governed by English law unless a different legal requirement applies. The courts of England and Wales will have exclusive jurisdiction over disputes, subject to any rights that cannot lawfully be excluded.
We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service model. The version in force at the time of your booking will normally apply to that booking, unless a later change is required by law or expressly agreed by both parties. Continued use of our services after a revised version is issued may be treated as acceptance of the updated terms for future bookings.
If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply. Any waiver of a breach must be in writing and will apply only to the specific instance concerned. Failure by either party to enforce a right immediately does not mean that right has been waived. No person other than the parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise in writing.
By booking with Bayswater Cleaners, you acknowledge that you have read, understood, and agreed to these service terms. They are intended to support a professional, transparent, and reliable cleaning arrangement while protecting both your interests and ours. Where clarification is needed, the service confirmation and these terms should be read together to determine the agreed position for the specific booking.
